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11. POLICY FOR CUSTOM MADE ORDERS AND SPECIAL ORDERS
12. Return Policy
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Return Policy
At The Mission works your satisfaction is of most importance to us and if you are not happy with what you have purchased we will refund or exchange any item under the guidelines below.

We will refund your purchase within three days from the purchase date with the EXCEPTION of items which where purchased as discontinued, floor stocked items and items which are brought ---AS IS-- OR ANY CUSTOM MADE ORDER. NO ORDER CAN BE CANCELED AFTER 14 DAYS FROM DATE ORDER WAS TAKEN. BALANCE MUST BE PAID IN FULL TO THE MISSION WORKS BEFORE ANY ORDER WILL BE RELEASED TO THE SHIPPER.

Any item which is canceled after three days from purchase will be charged a fee of twenty percent of the total sale amount. If the item has been shipped then a fee of twenty-five percent of the total of the purchase price will be levied as well as any shipping costs incurred for this purchase in both directions.

All items returned must be given a return authorization by The Mission Works or that item will not be accepted by The Mission Works AND NO FUNDS WILL BE RETURNED.

All merchandise must be returned in original carton or package and with all parts that came with that item .ALL CUSTOM ORDERS OR SPECIAL ORDERED ITEMS ARE FINAL AND NON-REFUNDABLE. ALL ORDERS MUST BE PAID IN FULL BEFORE YOUR ORDER WILL BE SHIPPED. THE DEPOSIT PAID WILL NOT ALLOW YOUR ORDER TO BE SHIPPED UNTIL THE TOTAL OF YOUR ORDER IS PAID IN FULL. CUSTOM ORDERS ARE PRODUCED USUALLY WITHIN A EIGHT (8) TO SIXTEEN (16) WEEK PERIOD FROM THE TIME THE MANUFACTURE RECEIVES ALL RELATED PARTS OF THAT ORDER. THE PRODUCTION TIME IS ONLY AN ESTIMATE AND MAY TAKE LONGER. THE MISSION WORKS IS NOT RESPONSIBLE FOR DELAYS IN PRODUCTION OR IN THE SHIPPING OF ANY ORDER. THE MISSION WORKS WILL TRACK YOUR ORDER FROM THE BEGINNING AND WILL ADVISE YOU AS TO THE STATUS OF YOUR ORDER.  
 
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